Exchanges and Returns
Dear customer,
At Heroes Geek, our mission is to provide you with an unforgettable shopping experience, and a fundamental part of this is ensuring that you are completely satisfied with your products. Therefore, we have created a return and exchange policy with a lot of love and care.
Returns and exchanges
At Heroes Geek, we want to ensure that our customers are always satisfied with their purchases. If, for any reason, you are not completely satisfied with your order, we accept returns and exchanges of products within 7 calendar days of receiving the product.
Conditions for returns and exchanges
To accept your return or exchange request, the product must be in perfect condition, with the original packaging and all accessories that were sent with the product. If there is any damage or sign of use on the product, we won't be able to accept the return or exchange.
How to request a return or exchange
To request a return or exchange, send an email to our customer service team at contact@heroesgeek.com. Include your order number, the name of the product you want to return or exchange, and the reason for the return or exchange. Our team will contact you within 48 business hours to assist you with the process.
Refunds
After confirming the return of the product, we will process your refund within 7 business days. The amount will be refunded in the original form of payment. If you paid by credit card, the amount will be refunded to your credit card. If you paid by bank slip, the refund will be made to your bank account within 10 business days.
Defective products
If the product you received is defective, please contact us immediately. We will do our best to resolve the issue as quickly as possible. Depending on the situation, we may offer a full or partial refund or send a replacement product at no additional cost.
Return or exchange shipping
The customer is responsible for the shipping costs of the return or exchange, unless the product is defective. We recommend using a traceable and secure delivery service to send the product back to us. In the case of an exchange, we will cover the shipping costs of the new product.
Delivery time
Our delivery time may vary depending on the customer's location and the purchased product. We will do our best to meet the estimated delivery time, but we are not responsible for any delays caused by factors beyond our control, such as postal strikes or traffic problems.
Order cancellation
If you need to cancel your order, please contact us.
We sincerely appreciate your trust in our store, Heroes Geek. We understand how important it is to provide excellent customer service, and we are always here to assist you with any questions or issues related to your purchases.
We hope you are satisfied with the products purchased from our store, and if there is any need for a return or exchange, know that we are ready to assist you in the best possible way.
Thank you once again for your preference, and we look forward to having you as a loyal customer of Heroes Geek.
At Heroes Geek, our mission is to provide you with an unforgettable shopping experience, and a fundamental part of this is ensuring that you are completely satisfied with your products. Therefore, we have created a return and exchange policy with a lot of love and care.
Returns and exchanges
At Heroes Geek, we want to ensure that our customers are always satisfied with their purchases. If, for any reason, you are not completely satisfied with your order, we accept returns and exchanges of products within 7 calendar days of receiving the product.
Conditions for returns and exchanges
To accept your return or exchange request, the product must be in perfect condition, with the original packaging and all accessories that were sent with the product. If there is any damage or sign of use on the product, we won't be able to accept the return or exchange.
How to request a return or exchange
To request a return or exchange, send an email to our customer service team at contact@heroesgeek.com. Include your order number, the name of the product you want to return or exchange, and the reason for the return or exchange. Our team will contact you within 48 business hours to assist you with the process.
Refunds
After confirming the return of the product, we will process your refund within 7 business days. The amount will be refunded in the original form of payment. If you paid by credit card, the amount will be refunded to your credit card. If you paid by bank slip, the refund will be made to your bank account within 10 business days.
Defective products
If the product you received is defective, please contact us immediately. We will do our best to resolve the issue as quickly as possible. Depending on the situation, we may offer a full or partial refund or send a replacement product at no additional cost.
Return or exchange shipping
The customer is responsible for the shipping costs of the return or exchange, unless the product is defective. We recommend using a traceable and secure delivery service to send the product back to us. In the case of an exchange, we will cover the shipping costs of the new product.
Delivery time
Our delivery time may vary depending on the customer's location and the purchased product. We will do our best to meet the estimated delivery time, but we are not responsible for any delays caused by factors beyond our control, such as postal strikes or traffic problems.
Order cancellation
If you need to cancel your order, please contact us.
We sincerely appreciate your trust in our store, Heroes Geek. We understand how important it is to provide excellent customer service, and we are always here to assist you with any questions or issues related to your purchases.
We hope you are satisfied with the products purchased from our store, and if there is any need for a return or exchange, know that we are ready to assist you in the best possible way.
Thank you once again for your preference, and we look forward to having you as a loyal customer of Heroes Geek.